300
+ Happy Customer
ERM Information Technologies
CRM Software Company for 20+ Years
More Than Just a CRM
ERM (Extended Relationship Management) Information Technologies (ERM IT) is a technology and CRM software company that has been in the relationship management business since 2002. It offers its customers end-to-end, integrated, and best-in-class CRM solutions.
As ERM IT, we have implemented over 500 successful CRM projects in many different sectors, ranging from 3 to 10,000 users. 300+ satisfied customers have grown their businesses, strengthened their customer relationships, and made their lives easier with our #1 CRM solutions.
Our History
ERM IT was established.
The XRM CRM product was launched, gaining attention with its Contact Management and Activity Management features.
2002
XRM Professional was developed.
Electronic Marketing functions were added, and the new release was enhanced with Planning, Email/Fax, and Document Management features.
2004
GeniouX CRM was introduced to customers.
The CRM program achieved comprehensive functional depth with the addition of Service Management, Proposal Automation, and Opportunity Management.
2005
smartClick made its debut.
The 100% web-based CRM solution, smartClick, delivered an experience that exceeded customer expectations with its brand-new features. Several new functions were added, including database support, personalization, advanced reporting, detailed processes, and ready-made reports.
2007
Global functions were added.
With the addition of web services, multi-language support, dealer/service center integration, self-service application, mobile application, and various integrations, smartClick has achieved a depth of solutions that can compete with global companies.
2010
Branch opened in Teknopark.
An office was opened at the R&D centre to develop the next generation of CRM solutions.
2023
Cloud version of ERM CRM released
CRM solutions previously offered on-premises began to be offered to customers cloud-based (public and private cloud).
2024
20+ Years of CRM Expertise
10000
+ User
500
+ Project
95
+ % Satisfaction
Our Vision
As ERM Information Technologies, we aim to be the first company to come to mind regarding CRM software in Turkey within five years and be the most suitable, sought-after, and preferred solution for Turkey’s CRM needs.
In 10 years, we envision ERM Information Technologies as a global technology leader, pioneering new concepts and technologies in relationship management. Our growth strategy includes expanding our sales network, particularly in Europe and the USA.
Our Mission
We provide companies of all sizes and industries with the No. 1 CRM solutions, which are compatible with the latest technologies and suitable for all types of needs.
Our all-in-one and integrated CRM platform is designed with a customer-centric approach. Our main mission is to make our customers’ lives easier, help them grow their businesses, and strengthen their customer relationships.
Our Values
- CRM is our business.
- We are solution-focused.
- We support our customers.
- We are innovative and agile.
- We value relationships.
You have so many reasons
to work with us.
Why ERM CRM?
With over 20 years of experience, we’ve crafted a CRM platform with unparalleled benefits.
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Our CRM References
Over 300 of our customers have started doing business perfectly with ERM CRM.
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Our CRM Projects
With 500+ projects, our customers have outpaced the competition and grown their businesses.
DiscoverDo you have any more questions?
Feel free to contact us. We’re here to provide the best solutions for your needs and answer any questions.
Working hours 9:00 – 18:00 on weekdays